RapidIdentity Product Guide

Claim My Account for Windows Client

The Claim My Account process for Windows Client works almost identically to the regular Claim My Account process for RapidIdentity, This process is as follows.


Before any of this can be relevant, the System Administrator must set up all of the authentication method preferences in Configuration > Policies > Authentication. These settings will define what users will do in step 3.

  1. Click the RapidIdentity button on the main screen, then on the Login screen, select Claim My Account.

  2. Enter the email address associated with your RapidIdentity account.


    This is very likely the same email address where you received the URL to connect to the RapidIdentity system.

  3. Set your password as required by the system's configuration. Next, you will most likely be asked to fill out some answers to Challenge Questions in case your new password is lost or forgotten.

  4. Note the username listed on the confirmation screen. Use this username and the new password just set up to log into RapidIdentity.