RapidIdentity Product Guide

Access RapidIdentity

System Administrators will provide the URL to access RapidIdentity. The URL will direct to the login page, but the page may look different than what is shown since it is organization-specific and can be modified by administrators with CSS. 


Users can claim their account at any time by clicking the Claim My Account button.


This can only be accomplished if the Identity Provider has been set up for RapidIdentity.

Some organizations may implement Authentication Policies requiring, for example, staff to enter an SMS 6-digit number to authenticate instead of a password. If an authentication policy exists such that at least one user is required to enter an SMS code or other input besides a password, users will only see the username field when accessing the RapidIdentity login page.

Help Links for Password or Username

If users are having difficulty logging in, they can click Need help? on this screen to access the Help Links as shown below.


Use the Forgot My Username and/or Forgot My Password features prior to contacting the organization's Help Desk and Identity Automation Support to obtain your username and password.